The Future of Business Phone Systems

June 16th, 2020 by Joshua Pursel
In business, we use phones every day of our lives without much thought of what phones were like in the past or where the technology is headed in the future. Without phones these businesses probably would not be at the scale they are now.
In this article, we will be providing a brief history of what phones were like in the beginning and what the future holds with systems like VoIP growing in popularity at an exponential rate.



The use of phones, specifically in business, has been around since the late 1800’s. The calls for these phones were managed by switchboard operators at the telephone companies. They would manually plug the phone cords into specific jacks to connect the people who were making the phone call. As businesses began to grow this art became less and less feasible and began to create challenges for companies. Companies would have to hire more operators to manage the load so it began to become extremely expensive. People began looking for a newer, more efficient way to communicate via phone. 
This led to the birth of the Private Branch Exchange system, more commonly known as PBX, in the 1970’s. PBX is essentially a privately owned and operated telephone network that has the extensions for sending and receiving calls. The thing that made PBX different from the old way of doing things was that all of the switch-boarding was automated. Gone were the days of actual people moving around jacks and connecting people to phone calls. This made things more efficient and most importantly much cheaper to utilize. 

Cloud Hosted VoIP

With the invention of the internet PBX systems took the next leap of innovation. The internet allowed the Voice over Internet Protocol (VoIP) system to be created. VoIP put simply is phone service over the internet.  Now with VoIP PBX, companies can record/manage data collected on phone calls for future operations. VoIP systems can include features such as: conference calling, email integration, video chat, and pretty much any regular old telephone feature. With VoIP many different communication platforms have been integrated together and created a more efficient and useful system for businesses.
With the use of VoIP in combination with the cloud many smaller businesses now can have the same capabilities and features that huge corporations have. VoIP was designed to cut phone bills down significantly while still maintaining the same features and benefits of old systems. With a cloud hosted phone system companies no longer need an onsite physical command center for their phones. Their systems are hosted by a third party provider in the cloud. These systems are extremely cheap compared to traditional phone systems and are seamlessly able to grow with your business. Cloud based VoIP systems are cheap, flexible and easily scalable. 


Business phone systems have come a long way since the days of switchboard operators. We went from having people manually set up the call for us to calling people via the internet. VoIP is starting to dominate the phone market and is getting more popular everyday. VoIP is the future of business phone systems.
If you are interested in learning more about cloud hosted VoIP systems email us at or call us at 866-428-2568.