Privacy policy

Your information is of utmost importance to us and we want to ensure you are aware of our efforts

Introduction

At GBT Cloud your privacy is our top priority. We collect few different sources of information such as: Name, Address, Email Address, Phone number, Credit/Debit Card information etc. We use this information strictly to complete orders you place. We do not share your info with third parties except to the extent necessary to complete your order or under the direction of a Court or Law Enforcement agency.

To prevent the unauthorized access and misuse of the data you provide us we have established the appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect from you. You can access all of your personally identifiable information through our customer portal. We use this procedure to safeguard your info and you can also correct errors in your information by sending us a request that shows a credible error. We take reasonable steps to verify your identity before granting access or making corrections to this information. 

Website Terms of Service

Billing and Payment Cycles

If, at any time, a chargeback is issued through your credit card company, bank or PayPal (including PayPal disputes), we will immediately suspend all services listed on your billing account. This includes services services not covered under under the chargeback or dispute, and we will start collection efforts. Upon receiving a chargeback, your account will be invoiced a $50.00 chargeback fee. Any chargebacks and chargeback fees will be charged 12% interest annually until paid from the date the chargeback is received.

Services are invoiced 14 days before your billing cycle ends, with several reminders sent until the account due date. Overdue invoices are charged a flat rate of $15.00. After three days of invoices being overdue all services are suspended and after 10 days your account is terminated, unless previously arranged.

Liability

GBT Cloud works with some of the best data centers in the world to try and ensure that we can try to avoid unnecessary server downtime and to ensure that all hosting accounts and servers are taken care of properly. Any network problem, equipment/hardware failure, data backup and storage or outage, that is not covered in our SLA will not be grounds for reimbursement for any subsequent financial damages or losses. All data backups are the account holders responsibility. We do make regular system wide backups of our hosting account servers and VPS/Dedicated server customers may choose to purchase backup servers, GBT Cloud is NOT responsible for data backup integrity or subsequent loss.

 Accounts should not be used for mission critical websites or email that require absolute redundancy.  Managed VPS and Dedicated servers are not guaranteed against any hacking attempt, denial of service attack, security breach, data loss, hardware problems, loss of use, loss of income and/or any unspecified general failures and any such incident.  By using the services of GBT Cloud, you agree that you will make no claim or attempt to collect for reimbursement of any financial loss or hardship related to using these services.  If you need fail safe redundant hosting services, contact us for special arrangements and related contracts.

Excessive Bandwidth Use

If your hosting account, with GBT Cloud goes over the bandwidth allowance set for that account, you agree to pay for that overage.  All of our cPanel hosting accounts have bandwidth restrictions set.  If you reach your designated bandwidth limit, your account will automatically suspend until the next month or unless you contact us for an upgrade.

Service Level Agreement

99.999% Network Uptime Guarantee

In the event that network connectivity for your contracted services is unavailable for any amount of time outside of the Scheduled/Announced Maintenance periods in any calendar month, one full day’s service credit will be awarded for each hour of downtime.  The maximum credit awarded in any calendar month will not exceed 100% of that month’s service fees.

99.999% Power Uptime Guarantee

In the event that power for your contracted services is unavailable for any amount of time outside of the Scheduled/Announced Maintenance periods in any calendar month, one full day’s service credit will be awarded for each hour of downtime.  The maximum credit awarded in any calendar month will not exceed 100% of that month’s service fees.

Latency Guarantee

GBT Cloud guarantees that the average monthly latency for round-trip transmissions will be 85 milliseconds or less within the continental United States.  Latency is calculated by averaging measurements between various points on the GBT Cloud network during the calendar month.  If our average latency exceeds 85 millisecond over a one month period, one full week’s service credit will be awarded.

Exceptions

Customer shall not receive any credits under this SLA in connection with any failure or deficiency if caused by or associated with:

Circumstances beyond GBT Cloud reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications, upstream providers or third party services, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the service level agreement.

Failure of access unless such failure is caused solely by GBT Cloud scheduled and emergency maintenance and upgrades.

DNS issues outside the direct control of GBT Cloud

Claims

All claims for credit under this guarantee must be submitted to the GBT Cloud via  support ticket and should be received no later than 7 days after the incident to which they relate.  Customer must be current on all invoices in order to receive credit and all SLA credits will be applied to the next month’s invoice.